Cancellation & Refund Policy
Last updated: September 2026
This policy outlines the cancellation and refund terms applicable to services on FlatNFlatmates.in.
1Listing & Search Services
Browsing flats, discovering flatmates, and standard property listings on FlatNFlatmates are provided 100% free of charge. As no platform service fee is charged for basic discovery and inquiry features, no refunds are applicable for standard listings.
2Security Deposits & Tenancy Rentals
Security deposits and monthly rents agreed between tenants and property owners are transacted directly between the respective parties. FlatNFlatmates does not hold, manage, or arbitrate rental security deposits. Tenancy deposit disputes are governed by the private agreement signed between the landlord and tenant.
3Refund Processing Timeline
Approved refunds for eligible paid services are processed back to the original payment method (UPI / Debit Card / Net Banking) within 5 to 7 business days from the date of approval.
4How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please email our support team with your order reference or registered mobile number:
FlatNFlatmates Customer Support
Email: rent360official@gmail.com
Response time: Usually within 24 business hours